Residential Garage Door Technician
2020-11-20 22:29:15

Job purpose


The Residential Garage Door Technician serves as the sales and service technician for residential garage doors, garage door openers, and related components. The technician provides multiple alternative recommendations for repair and replacement of necessary parts for garage doors. He or she will sell appropriate services or replacement options. The technician will interact with customers on a daily basis providing them with excellent customer service. Most residential service work is done on existing garage doors and opener systems. Work assignments are received from the call center or Customer Service Managers (CSM’s.) Any problems, questions, or issues will be referred to the Branch Manager for clarification or resolution. The Residential Garage Door Technician is the first-line of support for customers, and is expected to maintain a neat and clean appearance, and to treat all customers with decency and respect.


Duties and responsibilities


  • Repair service to customers upon request
  • Provides estimates for residential remodel and repair bid requests
  • Attending and participating in all required safety meetings and training sessions
  • Learning the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo eye setting, and other door and operator repairs
  • Learning basic door and operator maintenance skills and reviewing new products when appropriate
  • Retaining an appropriate level of product knowledge for products offered
  • Ensure all scheduled work is performed to the customer’s satisfaction and resolve issues or problems
  • Reviewing Work Order/Invoice information for accuracy and completeness before departing the job
  • Collection of payment for services rendered at time of job completion
  • Promote Precision Door Service products and services wherever possible
  • Ensuring truck is fueled, serviced, and ready for operation prior to beginning of work day
  • Ensuring truck is restocked with appropriate service material daily
  • Assisting in unloading of trucks when requested
  • Maintaining timecards for compensation via Paylocity for accurate record keeping of time worked
  • Performing a variety of secondary support tasks as requested by the Branch Manager



Qualifications


  • Must possess a valid driver’s license
  • Must be able to pass a standard drug test upon request
  • Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools
  • Must be able to lift up to 100 pounds and carry for up to 50 feet
  • Must be able to read and write legibly and accurately
  • Must be able to walk and carry items on uneven ground
  • Must be able to climb and work from a 12’ step ladder
  • Must be able to safely drive a service truck or van during the day, at night, and in inclement weather conditions.
  • Must have neat appearance.


Working conditions


  • Able to work a flexible schedule including weekends, holidays and evenings to accommodate phone calls from customers.
  • Must be able to sit for extended periods of time (driving and travel time.)
  • Must be able to work in extreme heat or cold; dirty, dusty, and oily environments.



Physical requirements


  • Medium to heavy work – as a technician, must be able to lift up to 100 pounds and carry for up to 50 ft. As well as walk and carry items on uneven ground; and have manual dexterity in both hands, which allows the use of a hand tool.
  • Talking – expressing and exchanging ideas and advice by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers and customers accurately, loudly, or quickly.
  • Hearing – perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.
  • The incumbent is subject to both environmental conditions, with activities occurring inside and outside.


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